New versions of software and brand new tools are a regular part of digital life now. As IT folk we take them in stride and even look forward to new features and UI changes. The majority of users, however, don’t. Change can be frustrating, confusing, and nearly crippling when it comes to productivity and efficiency. Just the opposite effect most organizations want from their investment.
We have many years of experience working with planning teams and end-users helping to ease the transition and even make it something your users will look forward to. Our goal is to help your planning team from day-one to build end-user training into the process. We can educate your employees not only on the new product but fill in gaps in their basic digital literacy making it easier for them to become power users and improve their efficiency and productivity.
Using deployments and upgrades as an opportunity to improve your employee’s skills assures your investment in new software is fully realized.
Services we provide include:
- Customized training plans
- Customized training materials
- Mobile training lab
- Train-the-trainer
- Service Desk training
- At-your-desk coaches fielding questions at roll-out to ease the strain on your service desk