What is it? SharePoint end-user training assures that your investment pays off through effective utilization by all users in your organization. From data consumers to Site Owners, all users of SharePoint will need to understand core concepts and skills to assure your business processes flow smoothly and policies are adhered to. SharePoint is a highly customized collaboration [...]
A big thanks to all who attended my session on Teaching Information Technology to End Users at the 2012 Minnesota Counties Computer Cooperative conference. It was a great discussion and I think we all have some new ideas we can carry back to our organizations. Below is the presentation from the session along with a [...]
What is it? Designed for the typical office worker and manager, this one or two-day course will help you master the most used features of Adobe Acrobat. Sadly, most users don’t know the power of this powerful office workhorse. We will show you how to get the most out of your investment, improve your productivity [...]
What is it? The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role as a 3rd party auditor in an ISO/IEC 20000 assessment. This course is designed for professionals and certified auditors who require an orientation into ITSM in general and ISO/IEC 2000 in particular. Internal auditors working [...]
What is it? The Achieving ISO/IEC 20000 Certification training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to understand what the implementation encompasses in a better manner. The workshop uses practical examples and real-life case studies to guide participants [...]
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