Course Description: The two-day Kepner-Tregoe Foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems. This enables individuals to deliver a high level of quality and consistency in customer support. The course equips participants with the knowledge of the terminology, structure and basic [...]
What is it? The Service Capability series is of interest to those who seek deeper understanding of specific IT Service Management processes, process activities, and the execution and use of these processes throughout the Lifecycle. ITpreneurs offers Capability courses in various delivery formats. All Capability courses are available as 5-day classroom courses, as 5-day virtual [...]
What is it? The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role as a 3rd party auditor in an ISO/IEC 20000 assessment. This course is designed for professionals and certified auditors who require an orientation into ITSM in general and ISO/IEC 2000 in particular. Internal auditors working [...]
What is it? The Achieving ISO/IEC 20000 Certification training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to understand what the implementation encompasses in a better manner. The workshop uses practical examples and real-life case studies to guide participants [...]
ISO/IEC 20000 is an international standard for ITSM and a requirement for IT Service Providers in their response to business opportunities. ISO/IEC 20000 perfectly aligns and compliments the ITIL best practices, providing a comprehensive approach to quality service delivery. ISO/IEC 20000 certification is necessary for all companies striving toward high-quality service delivery. STI offers authorized [...]
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